Returns

14-day change-of-mind returns

You may request a change-of-mind return within 14 days after your order is delivered. Email contact@nagym.store before sending anything back and include your order number and the item you wish to return.

Change-of-mind items must be unworn, unused, unwashed and in their original condition with tags attached. We may request proof of purchase. Returns sent without approval may not be accepted.

Once an approved return is received and inspected, we will confirm whether it is accepted. Any approved refund will be issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Faulty, damaged or incorrect items

If an item is faulty, unsafe, damaged, materially different from its description or otherwise does not meet a consumer guarantee, contact us as soon as possible at contact@nagym.store. Include your order number, a description of the issue and clear photos where relevant.

Your rights for faulty or non-compliant goods are governed by the Australian Consumer Law. Depending on the issue, you may be entitled to a repair, replacement, refund or other remedy. The 14-day change-of-mind period and the change-of-mind condition requirements above do not limit those rights.

Start a return

Email contact@nagym.store with your order number, the item involved and the reason for the request. We will provide the return instructions that apply to your request.